负责任博彩

我们的承诺

For most players, online gaming is entertainment — a way to unwind, follow a sport, or test a slot strategy. For a small number of players, it can become something harder to manage. We take that seriously, and we've built tools into the platform to help you stay in control before any of those harder moments arrive.

需警惕的警示信号

Compulsive gambling rarely arrives all at once. It usually creeps in through patterns. If any of the following sound familiar, it's worth pausing and reflecting:

• You're playing for longer sessions than you planned.
• You've started chasing losses — increasing your stake to win back what you've lost.
• You're hiding your gaming activity from family or friends.
• You've borrowed money to fund gaming, or you're using money set aside for bills, rent, or essentials.
• Gaming is affecting your sleep, your work, or your relationships.
• You feel anxious, irritable, or low when you're not playing.
• You've tried to cut back and found it harder than expected.

One or two of these isn't necessarily cause for alarm — but if several apply, please consider reaching out to one of the support organisations listed below.

您现在就可使用的工具

存款限额

Set a daily, weekly, or monthly deposit cap in your account settings. Once you hit the cap, the platform will block additional deposits until the period resets. Cap reductions take effect immediately; increases require a 24-hour cooling-off window.

游戏时长提醒

Get a pop-up reminder every 30, 60, or 120 minutes telling you how long you've been playing. Helpful when sessions blur together and you lose track.

亏损限额

Cap how much you're willing to lose in any given period. When you hit the limit, the platform pauses your account until the period resets.

现实检查

Periodic summaries of your session activity — total stake, total wins, net result. A clear picture of where you stand.

自我排除

Choose to lock yourself out of your account for 24 hours, 7 days, 30 days, or 6+ months. During the exclusion period, you cannot log in, deposit, or place bets, and we will not contact you with marketing.

如何启用这些工具

1. Log into your MyGame account.
2. Go to Settings → 负责任博彩.
3. Choose the tool and the limit/period you want.
4. Confirm. Limits take effect immediately.

If you'd prefer, customer support can apply any of these tools on your behalf. Just open live chat and tell us what you need.

保护未成年人

MyGame is an 18+ platform. We verify ID on every withdrawal request and have automated detection in place to flag accounts that show signs of underage use. If you suspect someone underage is using a MyGame account, please report it via live chat — we'll act on it immediately.

If you share a device with a minor, we recommend installing parental control software such as Net Nanny or CyberPatrol.

支援机构

If gaming has become a problem for you or someone close to you, please reach out — these organisations exist specifically to help, and their services are free and confidential:

• Befrienders Malaysia — emotional support helpline, available 24/7. Phone: 03-7956 8145. www.befrienders.org.my
• Talian Kasih — Ministry of Women, Family and Community Development helpline. Phone: 15999.
• Gamblers Anonymous — international fellowship for problem gamblers. www.gamblersanonymous.org
• GamCare — UK-based but offers free online resources, self-assessment tools, and live chat. www.gamcare.org.uk