客户支持渠道
The single best way to reach us is live chat — it's available on every page of the site, 24 hours a day, in English, Bahasa Malaysia, and Chinese. Average first-response time runs under 60 seconds, and most queries are resolved without transferring to a different department.
在线客服
Click the chat bubble at the bottom-right of any page. No login required if you're checking on a pre-deposit question; for account-specific issues you'll need to be logged in or share your username.
Telegram
Reach us at @Mygamecs on Telegram. Useful when live chat is queued, when you want to send screenshots, or if you prefer to message from your phone outside the platform.
电子邮件
For non-urgent matters, partnership inquiries, or media requests, email us through the contact form below. We aim to respond within 12 hours, often much sooner.
发送讯息给我们
代理与联盟
Interested in promoting MyGame? Our affiliate program offers lifetime commissions on referred players, with no caps, weekly payouts, and dedicated affiliate-manager support. Reach out via Telegram or email with the subject line Affiliate Inquiry and we'll send over the partner deck.
办公时间
Customer support: 24/7 — every day of the year, including public holidays.
Affiliate & partnership team: Monday–Friday, 9am–6pm MYT.
Risk & compliance team: 24/7, with escalations handled within four hours.