Customer Support Channels
The single best way to reach us is live chat — it's available on every page of the site, 24 hours a day, in English, Bahasa Malaysia, and Chinese. Average first-response time runs under 60 seconds, and most queries are resolved without transferring to a different department.
Live Chat
Click the chat bubble at the bottom-right of any page. No login required if you're checking on a pre-deposit question; for account-specific issues you'll need to be logged in or share your username.
Telegram
Reach us at @Mygamecs on Telegram. Useful when live chat is queued, when you want to send screenshots, or if you prefer to message from your phone outside the platform.
For non-urgent matters, partnership inquiries, or media requests, email us through the contact form below. We aim to respond within 12 hours, often much sooner.
Send Us a Message
For Agents & Affiliates
Interested in promoting MyGame? Our affiliate program offers lifetime commissions on referred players, with no caps, weekly payouts, and dedicated affiliate-manager support. Reach out via Telegram or email with the subject line Affiliate Inquiry and we'll send over the partner deck.
Office Hours
Customer support: 24/7 — every day of the year, including public holidays.
Affiliate & partnership team: Monday–Friday, 9am–6pm MYT.
Risk & compliance team: 24/7, with escalations handled within four hours.