Our Commitment
For most players, online gaming is entertainment — a way to unwind, follow a sport, or test a slot strategy. For a small number of players, it can become something harder to manage. We take that seriously, and we've built tools into the platform to help you stay in control before any of those harder moments arrive.
Warning Signs to Watch For
Compulsive gambling rarely arrives all at once. It usually creeps in through patterns. If any of the following sound familiar, it's worth pausing and reflecting:
- You're playing for longer sessions than you planned.
- You've started chasing losses — increasing your stake to win back what you've lost.
- You're hiding your gaming activity from family or friends.
- You've borrowed money to fund gaming, or you're using money set aside for bills, rent, or essentials.
- Gaming is affecting your sleep, your work, or your relationships.
- You feel anxious, irritable, or low when you're not playing.
- You've tried to cut back and found it harder than expected.
One or two of these isn't necessarily cause for alarm — but if several apply, please consider reaching out to one of the support organisations listed below.
Tools You Can Use Right Now
Deposit Limits
Set a daily, weekly, or monthly deposit cap in your account settings. Once you hit the cap, the platform will block additional deposits until the period resets. Cap reductions take effect immediately; increases require a 24-hour cooling-off window.
Session Time Alerts
Get a pop-up reminder every 30, 60, or 120 minutes telling you how long you've been playing. Helpful when sessions blur together and you lose track.
Loss Limits
Cap how much you're willing to lose in any given period. When you hit the limit, the platform pauses your account until the period resets.
Reality Check
Periodic summaries of your session activity — total stake, total wins, net result. A clear picture of where you stand.
Self-Exclusion
Choose to lock yourself out of your account for 24 hours, 7 days, 30 days, or 6+ months. During the exclusion period, you cannot log in, deposit, or place bets, and we will not contact you with marketing.
How to Activate These Tools
- Log into your MyGame account.
- Go to Settings → Permainan Bertanggungjawab.
- Choose the tool and the limit/period you want.
- Confirm. Limits take effect immediately.
If you'd prefer, customer support can apply any of these tools on your behalf. Just open live chat and tell us what you need.
Protecting Minors
MyGame is an 18+ platform. We verify ID on every withdrawal request and have automated detection in place to flag accounts that show signs of underage use. If you suspect someone underage is using a MyGame account, please report it via live chat — we'll act on it immediately.
If you share a device with a minor, we recommend installing parental control software such as Net Nanny or CyberPatrol.
Support Organisations
If gaming has become a problem for you or someone close to you, please reach out — these organisations exist specifically to help, and their services are free and confidential:
- Befrienders Malaysia — emotional support helpline, available 24/7. Phone: 03-7956 8145. www.befrienders.org.my
- Talian Kasih — Ministry of Women, Family and Community Development helpline. Phone: 15999.
- Gamblers Anonymous — international fellowship for problem gamblers. www.gamblersanonymous.org
- GamCare — UK-based but offers free online resources, self-assessment tools, and live chat. www.gamcare.org.uk
You are not alone. Reaching out is the hardest step, but it's also the one that changes things. Whether you talk to a counsellor, a friend, or our support team — please talk to someone.