Last updated: 1 March 2026
1. Siapa Kami
MyGame is the trading name for our online entertainment platform serving Malaysian players. References to "we," "us," and "our" in this policy mean the operating company behind MyGame.
2. Data Yang Kami Kumpul
We collect data in three categories:
Data akaun yang anda berikan
- Name, date of birth, phone number, email, and ID details.
- Bank account details for deposits and withdrawals.
- Communications between you and our support team.
Data aktiviti yang kami jana
- Bets placed, games played, deposits, withdrawals, bonuses claimed.
- Login timestamps and the IP address you connected from.
- Device fingerprint, browser type, operating system.
Kuki dan penjejakan
We use cookies for session management, security, and aggregated analytics. You can disable cookies in your browser, but parts of the platform may stop working if you do.
3. Mengapa Kami Mengumpulnya
- To run your account — login, deposits, withdrawals, gameplay.
- To verify identity — KYC checks required by anti-money-laundering regulations.
- To detect fraud — unusual patterns, multi-accounting, bonus abuse.
- To improve the product — aggregated analytics on which features are used and where players run into friction.
- To communicate with you — service notices, security alerts, and (with your consent) promotional offers.
4. Dengan Siapa Kami Berkongsi Data
Kami berkongsi data minimum yang perlu dengan:
- Game providers — your username and session data, so the game can record your activity.
- Payment processors — your name, account, and transaction details.
- KYC and fraud-detection services — your ID and activity data, to verify identity and screen for risk.
- Authorities — when required by law, court order, or regulation.
Kami tidak pernah menjual data peribadi anda kepada pihak ketiga untuk pengiklanan.
5. Keselamatan Data
All traffic to MyGame is encrypted with 128-bit SSL. Personal data is stored on encrypted databases with restricted access — only employees who need it for their role can see it, and access is logged. We hold an active security review schedule and run penetration testing on our infrastructure.
6. Berapa Lama Kami Menyimpan Data
Account data is kept for as long as your account is active, plus a minimum of seven years after closure for AML/regulatory compliance. Marketing-consent data is kept until you withdraw consent. Aggregated analytics data is kept indefinitely but cannot be tied back to individual users.
7. Hak Anda
Anda berhak:
- Access — request a copy of the personal data we hold about you.
- Rectification — correct inaccurate or incomplete data.
- Erasure — delete your data, subject to legal retention requirements.
- Restriction — limit how we process your data.
- Portability — receive your data in a machine-readable format.
- Withdraw consent — at any time, for marketing communications.
Untuk melaksanakan mana-mana hak ini, hubungi pasukan privasi kami melalui contact page. Kami membalas permintaan yang disahkan dalam tempoh 30 hari.
8. Kuki
Kuki yang kami tetapkan terbahagi kepada tiga kumpulan:
- Essential — session, login, and security. Cannot be disabled without breaking the platform.
- Functional — language preference, remembered username. Disable these and you'll lose those preferences.
- Analytics — aggregated usage patterns. Always anonymous, never used for ad targeting.
9. Kanak-kanak
Platform ini untuk dewasa 18 tahun ke atas. Kami tidak mengumpul data daripada sesiapa di bawah 18 tahun secara sengaja. Jika kami menemui akaun bawah umur, kami menutupnya dan memadam semua data berkaitan dalam tempoh 30 hari.
10. Perubahan kepada Dasar Ini
If we make material changes, we'll email you and update the "last updated" date at the top of this page. Minor wording or clarification changes happen without notice.
11. Hubungi
Untuk soalan privasi, permintaan, atau kebimbangan, hubungi kami melalui contact page dengan baris subjek "Privacy."