Last updated: 1 March 2026
1. Who We Are
MyGame is the trading name for our online entertainment platform serving Malaysian players. References to "we," "us," and "our" in this policy mean the operating company behind MyGame.
2. What Data We Collect
We collect data in three categories:
Account data you give us
- Name, date of birth, phone number, email, and ID details.
- Bank account details for deposits and withdrawals.
- Communications between you and our support team.
Activity data we generate
- Bets placed, games played, deposits, withdrawals, bonuses claimed.
- Login timestamps and the IP address you connected from.
- Device fingerprint, browser type, operating system.
Cookies and tracking
We use cookies for session management, security, and aggregated analytics. You can disable cookies in your browser, but parts of the platform may stop working if you do.
3. Why We Collect It
- To run your account — login, deposits, withdrawals, gameplay.
- To verify identity — KYC checks required by anti-money-laundering regulations.
- To detect fraud — unusual patterns, multi-accounting, bonus abuse.
- To improve the product — aggregated analytics on which features are used and where players run into friction.
- To communicate with you — service notices, security alerts, and (with your consent) promotional offers.
4. Who We Share Data With
We share the minimum necessary data with:
- Game providers — your username and session data, so the game can record your activity.
- Payment processors — your name, account, and transaction details.
- KYC and fraud-detection services — your ID and activity data, to verify identity and screen for risk.
- Authorities — when required by law, court order, or regulation.
We never sell your personal data to third parties for advertising.
5. Data Security
All traffic to MyGame is encrypted with 128-bit SSL. Personal data is stored on encrypted databases with restricted access — only employees who need it for their role can see it, and access is logged. We hold an active security review schedule and run penetration testing on our infrastructure.
6. How Long We Keep Data
Account data is kept for as long as your account is active, plus a minimum of seven years after closure for AML/regulatory compliance. Marketing-consent data is kept until you withdraw consent. Aggregated analytics data is kept indefinitely but cannot be tied back to individual users.
7. Your Rights
You have the right to:
- Access — request a copy of the personal data we hold about you.
- Rectification — correct inaccurate or incomplete data.
- Erasure — delete your data, subject to legal retention requirements.
- Restriction — limit how we process your data.
- Portability — receive your data in a machine-readable format.
- Withdraw consent — at any time, for marketing communications.
To exercise any of these rights, contact our privacy team via the contact page. We respond to verified requests within 30 days.
8. Cookies
The cookies we set fall into three groups:
- Essential — session, login, and security. Cannot be disabled without breaking the platform.
- Functional — language preference, remembered username. Disable these and you'll lose those preferences.
- Analytics — aggregated usage patterns. Always anonymous, never used for ad targeting.
9. Children
The platform is for adults 18 and over. We do not knowingly collect data from anyone under 18. If we discover an underage account, we close it and delete all associated data within 30 days.
10. Changes to This Policy
If we make material changes, we'll email you and update the "last updated" date at the top of this page. Minor wording or clarification changes happen without notice.
11. Contact
For privacy questions, requests, or concerns, contact us via the contact page with subject line "Privacy."